Privacy Policy

Last Updated: January 2026

1. Introduction

Facilitate Strategic Services (Pty) Ltd ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.facilitatestrategicservices.co.za) and our associated subdomains (ppe., hr., tender., consulting.), or when you engage with our services.

We comply with the Protection of Personal Information Act, 2013 (POPIA) and other applicable data protection laws in South Africa.

2. Information We Collect

We may collect personal information from you in the following ways:

• Personal Information: Name, email address, phone number, company name, and job title when you fill out contact forms, book an appointment, or request a quote.
• Service Data: Information relevant to specific services, such as PPE requirements, tender details, or HR consulting needs.
• Technical Data: IP address, browser type, operating system, and browsing behavior collected via cookies and analytics tools.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our services (Strategy, PPE, HR, Tenders, Training).
• To communicate with you regarding appointments, quotes, and inquiries.
• To send administrative information, such as invoices or changes to our terms.
• To send marketing communications (newsletters) if you have opted in.
• To improve our website functionality and user experience.
• To comply with legal obligations (e.g., SARS requirements).

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service Providers: Third-party vendors who assist us with website hosting, email delivery, and payment processing (authorized operators).
• Legal Authorities: If required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet is 100% secure.

6. Your Rights

Under POPIA, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Objection: Object to the processing of your personal information.

To exercise these rights, please contact our Information Officer using the details below.

7. Cookies

Our website uses cookies to enhance your experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

9. Information Regulator

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa.

Email: POPIAComplaints@inforegulator.org.za
Website: https://inforegulator.org.za/